General terms and conditions of sale

Last updated: 15/01/2026

These General Terms and Conditions of Sale govern the purchase of products made through the SEPHORA website. By placing an order, the customer declares that they have read, understood, and accepted these terms and conditions in their entirety.

1. SCOPE OF APPLICATION

These terms and conditions apply to all sales of products made through the SEPHORA website to end consumers. SEPHORA reserves the right to modify these terms and conditions at any time; those in effect at the time the order is placed will apply.

2. PRODUCTS

The products offered by SEPHORA are described as accurately as possible. However, the images and descriptions are for illustrative purposes only and are not contractually binding. SEPHORA does not guarantee that the colors or finishes displayed on screen will exactly match the actual product.

3. PRICES

All prices are shown in the applicable currency and include all applicable taxes, unless otherwise expressly stated. Shipping costs, where applicable, will be clearly indicated before order confirmation.

SEPHORA reserves the right to change prices at any time, without affecting orders already confirmed.

4. PURCHASE PROCESS

The customer can select the desired products and add them to the shopping cart. Before finalizing the order, a summary will be displayed showing the selected products, the total price, and any applicable fees.

Confirmation of the order implies final acceptance of the purchase and these General Terms and Conditions of Sale.

5. PAYMENT METHODS

SEPHORA offers secure and reliable payment methods. Payment will be processed through certified third-party platforms that guarantee the protection of the customer's financial data.

SEPHORA does not store or have access to the customer's complete payment details.

6. SHIPPING AND DELIVERY

Orders are processed within the timeframes indicated on the website. Delivery times may vary depending on the destination and shipping method selected.

SEPHORA will not be responsible for delays resulting from causes beyond its control, such as logistical incidents or force majeure.

7. RIGHT OF WITHDRAWAL

The customer has a legal period to exercise their right of withdrawal, in accordance with applicable regulations. To do so, the product must be returned in perfect condition, unused, and in its original packaging.

The specific conditions for returns and exchanges are detailed in the corresponding policy available on the website.

8. RETURNS AND REFUNDS

Once the return has been received and verified, SEPHORA will proceed with the refund using the same payment method used for the purchase, within the legally established timeframe.

SEPHORA reserves the right to refuse returns that do not meet the established conditions.

9. WARRANTY

Products sold by SEPHORA are covered by the legal guarantees provided by current legislation. This guarantee does not cover damage resulting from misuse or normal wear and tear of the product.

10. RESPONSIBILITY

SEPHORA will not be liable for indirect or consequential damages arising from the use of purchased products, to the extent permitted by law.

11. APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Sale are governed by applicable law. Any dispute that may arise will be submitted to the competent courts in accordance with applicable regulations.

12. CUSTOMER SERVICE

SEPHORA provides customers with support channels to resolve questions, issues or complaints related to their orders, through the means enabled on the website.